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Customer Service

Shipping & Delivery
Direct Refrigeration Gaskets LLC ships the mjority of its products using UPS Ground Services. If for some reason you need a rush order and delivery, an option to do so will be offered on the checkout page. Free Shipping is being offered to all lower 48 states. ( Alaska , HI, PR
 amd Canada Will be contact by us for exact price of shipping.) . 
Privacy & Security
Direct Refrigeration Gaskets LLC do not use or share any information shared on our website
www.commercial-refrigeration-gaskets.com.
We take  your privacy and security very seriuosly and work hard to secure all transaction by using PayPal Pro system. 
Viewing Orders
Customers can view thier order status by opening and account on our web site. However, we will keep all customers updated on any transaction and will follow up with a confirmation email on the following - Sales , Shipments and cancellations.
* If you have any question, we will be more than happy to talk over the phone in order to help. Feel free to call us at 1-866-503-4063
Store Policies
By accessing this site or by placing an order with Y Cafe LLC DBA Direct Refrigeration Gaskets through any means you accept these terms of use. Please read this agreement carefully before accessing this web site. By accessing the site, or by placing an order through any means, you agree to be bound by the terms and conditions below. If you do not wish to be bound by these terms and conditions, you may not access or use this site or place an order through any means.
THE NOTICES ON THIS PAGE ARE SUBJECT TO CHANGE WITHOUT NOTICE. YOU MUST REVISIT THIS PAGE OFTEN TO LEARN OF CHANGES

Your use of this site or you placing an order through any means following any such change constitutes your agreement to follow and be bound by the Terms of Use as changed.
All the content on this site is Copyright 2008-2013 Y Cafe, LLC DBA Direct Refrigeration Gaskets  All rights reserved.
Terms of Sale

1. Payments
All prices are in US Dollars, and orders are not binding until payment has been accepted and verified.  We accept all major credit cards including Visa, MasterCard, Discover, and American Express and PayPal.  We also accept payment using a Money Order, Certified or Personal Check, which can be arranged by contacting customer support at 1-866-503-4063, however your order will be held until the payment has cleared, or 3-7 business days in most cases.

2. Shipping
All orders placed on normal business days (non-US holidays), Monday through Friday before 1PM ET, generally ship the same day unless the item is back-ordered, in which case you will be notified by email within 24 hours of placing that order.  Back-ordered items, although rare, can take from one to fourteen business days to be fulfilled. OEM Gaskets, Special Order Gaskets are generally ship 48 hours after payment as been captured.

Y Cafe LLC DBA Direct Refrigeration Gaskets ships packages using UPS, FedEx and United States Postal Service.  Although in nearly all cases we use the carrier you select in checkout, we reserve the right to use a different carrier of equal timeliness of delivery, should the need arise (ie if you provide a PO box and request service with UPS, we will use USPS if we cannot contact you to get a non-PO address).  Not all shipping rates are guaranteed - in some rare cases, shipping charges quoted in checkout may be less than the actual cost of shipping due to reasons out of our control - Y Cafe LLC DBA Direct Refrigeration Gaskets reserves the right to charge you the additional incurred fees.  Y Cafe LLC DBA Direct Refrigeration Gaskets is not responsible or liable for delays caused by any of the carriers we use, and are not responsible or liable for damages caused to products in transit, or products lost in transit.

3. Warranties
Y Cafe LLC DBA Direct Refrigeration Gaskets retains the exclusive and sole right to validate all warranty claims.  If there is a claim, customer must obtain a return merchandise authorization number by contacting customer support and send product back with shipping prepaid - shipping will not be covered.  Products returned without authorization will be refused and sent back to the customer.  Warranty is void if product has been abused, accidentally or intentionally damaged or modified; operated or maintained contrary to the instructions in the operating manual, used with non-food products.  We reserve the right to repair or replace items returned under warranty at our option.

4. Returns
Y Cafe LLC DBA Direct Refrigeration Gaskets retains the exclusive and sole right as to whether an item may be returned, exchanged or order cancelled. In order to obtain a refund or exchange, prior approval must be given by Y Cafe LLC DBA Direct Refrigeration Gaskets .  Please obtain a return authorization number by contacting customer support.
Generally, Y Cafe LLC DBA Direct Refrigeration Gaskets will consider returns within fourteen (14) days of purchase. Refunds and exchanges are for the cost of product only; shipping and handling charges are not refundable.  At Y Cafe LLC DBA Direct Refrigeration Gaskets 's sole discretion, Y Cafe LLC DBA Direct Refrigeration Gaskets may impose a twenty five percent (25%) restocking fee on items returned.
NO RETURNS ON REFRIGERATION GASKETS. REFRIGERATION GASKETS ARE CUSTOM CUT AND MADE BASED ON AN OEM NUMBER OR CUSTOMER REQUESTS. NO RETURNS OR EXCHANGE ON ANY METAL SHEETS
Web Site Terms and Conditions of Use

1. Terms

By accessing this web site, you are agreeing to be bound by this web site Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this web site are protected by applicable copyright and trademark law.

2. Use License
a.    Permission is granted to temporarily download one copy of the materials (information or software) on Y Cafe LLC DBA Direct Refrigeration Gaskets Supply's web site for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:
i.    Modify or copy the materials;
ii.    Use the materials for any commercial purpose, or for any public display (commercial or non-commercial);
iii.    Attempt to decompile or reverse engineer any software contained on Y Cafe LLC DBA Direct Refrigeration Gaskets  web site;
iv.    Remove any copyright or other proprietary notations from the materials; or
v.    Transfer the materials to another person or "mirror" the materials on any other server.
b.    This license shall automatically terminate if you violate any of these restrictions and may be terminated by Y Cafe LLC DBA Direct Refrigeration Gaskets at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.

3. Disclaimer
a.    The materials on Y Cafe LLC DBA Direct Refrigeration Gaskets  web site are provided "as is". Y Cafe LLC DBA Direct Refrigeration Gaskets makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, Y Cafe LLC DBA Direct Refrigeration Gaskets does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Internet web site or otherwise relating to such materials or on any sites linked to this site.

4. Limitations
In no event shall Y Cafe LLC DBA Direct Refrigeration Gaskets or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the materials on Y Cafe LLC DBA Direct Refrigeration Gaskets Supply's Internet site, even if Y Cafe LLC DBA Direct Refrigeration Gaskets or a Y Cafe LLC DBA Direct Refrigeration Gaskets authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

5. Revisions and Errata
The materials appearing on Y Cafe LLC DBA Direct Refrigeration Gaskets Supply's web site could include technical, typographical, or photographic errors. Y Cafe LLC DBA Direct Refrigeration Gaskets does not warrant that any of the materials on its web site are accurate, complete, or current. Y Cafe LLC DBA Direct Refrigeration Gaskets may make changes to the materials contained on its web site at any time without notice. Y Cafe LLC DBA Direct Refrigeration Gaskets does not, however, make any commitment to update the materials.

6. Links
Y Cafe LLC DBA Direct Refrigeration Gaskets has not reviewed all of the sites linked to its Internet web site and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Y Cafe LLC DBA Direct Refrigeration Gaskets of the site. Use of any such linked web site is at the user's own risk.

7. Site Terms of Use Modifications
Y Cafe LLC DBA Direct Refrigeration Gaskets may revise these terms of use for its web site at any time without notice. By using this web site you are agreeing to be bound by the then current version of these Terms and Conditions of Use.

8. Governing Law
Any claim relating to Y Cafe LLC DBA Direct Refrigeration Gaskets Supply's web site shall be governed by the laws of the State of New York, USA, without regard to its conflict of law provisions.
General Terms and Conditions applicable to Use of a Web Site.

9.  OEM Part Numbers
ORIGINAL EQUIPMENT MANUFACTURER (OEM) PART NUMBERS ARE GIVEN AS A REFERENCE TOOL ONLY.  NO INFERENCE OR IMPLICATION, BEYOND THAT OF A USEFUL REFERENCE TOOL, SHOULD BE TAKEN NOR IS INTENDED.  THE PRODUCTS CONTAINED IN THIS CATALOG ARE SELECTED BY Y CAFE LLC DBA DIRECT REFRIGERATION GASKETS AS REPLACEMENT PARTS FOR THE IDENTIFIED ORIGINAL EQUIPMENT.  THESE REPLACEMENT PARTS ARE NOT AUTHORIZED, SPONSORED OR ENDORSED BY THE OEM.  ALL OEM NAMES MENTIONED IN THIS WEBSITE ARE REGISTERED TRADEMARKS.
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